City in Frames is committed to protecting your privacy. We operate a highly secure digital infrastructure designed to process high-fidelity media, manage marketplace transactions, and facilitate global photography assignments. This policy outlines how we collect, use, and protect your personal information across our platform.
To provide our services, we collect specific types of information from Clients, Photographers, and Platform Personnel:
Your information powers the core mechanics of the City in Frames marketplace:
We treat your memories with the highest level of confidentiality. Once the Quality Assurance phase clears, completed visual assets are stored on secure cloud infrastructure. Access to your final gallery is strictly restricted to your assigned Photographer, our internal QA personnel, and anyone you choose to share your private delivery link with.
City in Frames operates under a strict zero-sale data policy. We never sell your personal data. We only share information with trusted third-party sub-processors necessary to run the platform:
We rely on enterprise-grade security to protect your data. This includes Bcrypt password hashing, Cross-Site Request Forgery (CSRF) tokens on all account actions, and secure WebSockets for encrypted chat. Administrative access to platform data is strictly governed by internal Role-Based Access Controls (RBAC).
Disclaimer: While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security and the owners of City in Frames assume no liability for unauthorized access, data breaches, or cyber-attacks beyond our reasonable control.
We retain transaction records, media assets, and chat logs for as long as necessary to fulfill our service obligations and comply with legal accounting requirements. Users may request account deletion at any time. Upon account termination, all associated personal data, unassigned portfolios, and private media assets will be systematically removed from our active servers and cloud buckets.
City in Frames uses essential cookies to maintain secure login sessions (via cryptographic session tokens) and prevent Cross-Site Request Forgery attacks. By using our platform, you consent to the use of these mandatory functional cookies. We do not currently use invasive third-party tracking cookies for targeted advertising.
Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact our support team immediately so we may delete the account and associated information.